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diff --git a/templates/common/doc/FAQ/html/ch-support.en.html b/templates/common/doc/FAQ/html/ch-support.en.html deleted file mode 100644 index 57e21da..0000000 --- a/templates/common/doc/FAQ/html/ch-support.en.html +++ /dev/null @@ -1,525 +0,0 @@ -<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0//EN"> - -<html> - -<head> - -<meta http-equiv="content-type" content="text/html; charset=iso-8859-1"> - -<title>The Debian GNU/Linux FAQ - Getting support for Debian GNU/Linux</title> - -</head> - -<body> - -<p><a name="ch-support"></a></p> -<hr> - -<p> -[ <a href="ch-customizing.en.html">previous</a> ] -[ <a href="index.en.html#contents">Contents</a> ] -[ <a href="ch-basic_defs.en.html">1</a> ] -[ <a href="ch-getting.en.html">2</a> ] -[ <a href="ch-compat.en.html">3</a> ] -[ <a href="ch-software.en.html">4</a> ] -[ <a href="ch-ftparchives.en.html">5</a> ] -[ <a href="ch-pkg_basics.en.html">6</a> ] -[ <a href="ch-pkgtools.en.html">7</a> ] -[ <a href="ch-uptodate.en.html">8</a> ] -[ <a href="ch-kernel.en.html">9</a> ] -[ <a href="ch-customizing.en.html">10</a> ] -[ 11 ] -[ <a href="ch-contributing.en.html">12</a> ] -[ <a href="ch-redistrib.en.html">13</a> ] -[ <a href="ch-nexttime.en.html">14</a> ] -[ <a href="ch-faqinfo.en.html">15</a> ] -[ <a href="ch-contributing.en.html">next</a> ] -</p> - -<hr> - -<h1> -The Debian GNU/Linux FAQ -<br>Chapter 11 - Getting support for Debian GNU/Linux -</h1> - -<hr> - -<h2><a name="s-debiandocs"></a>11.1 What other documentation exists on and for a Debian system?</h2> -<ul> -<li> -<p> -Installation instructions for the current release: see <code><a -href="http://www.debian.org/releases/stable/installmanual">http://www.debian.org/releases/stable/installmanual</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -The Debian GNU/Linux reference covers many aspects of system administration -through shell-command examples. Basic tutorials, tips, and other information -are provided for many different topics ranging from system administration to -programming. -</p> - -<p> -Get it from the <code>debian-reference</code> package, or at <code><a -href="http://www.debian.org/doc/user-manuals#quick-reference">http://www.debian.org/doc/user-manuals#quick-reference</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -Policy manual documents the policy requirements for the distribution, i.e. the -structure and contents of the Debian archive, several design issues of the -operating system etc. It also includes the technical requirements that each -package must satisfy to be included in the distribution, and documents the -basic technical aspects of Debian binary and source packages. -</p> - -<p> -Get it from the <code>debian-policy</code> package, or at <code><a -href="http://www.debian.org/doc/devel-manuals#policy">http://www.debian.org/doc/devel-manuals#policy</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -Documentation developed by the Debian Documentation Project. It is available -at <code><a -href="http://www.debian.org/doc/">http://www.debian.org/doc/</a></code> and -includes user guides, administration guides and security guides for the Debian -GNU/Linux operating system. -</p> -</li> -</ul> -<ul> -<li> -<p> -Documentation on installed Debian packages: Most packages have files that are -unpacked into <samp>/usr/share/doc/PACKAGE</samp>. -</p> -</li> -</ul> -<ul> -<li> -<p> -Documentation on the Linux project: The Debian package <code>doc-linux</code> -installs all of the most recent versions of the HOWTOs and mini-HOWTOs from the -<code><a href="http://www.tldp.org/">Linux Documentation Project</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -Unix-style `man' pages: Most commands have manual pages written in the style of -the original Unix 'man' files. They are referenced by the section of the 'man' -directory where they reside: e.g., foo(3) refers to a manual page which resides -in /usr/share/man/man3/, and it can be called by executing the command: -<samp>man 3 foo</samp>, or just <samp>man foo</samp> if section 3 is the first -one containing a page on <samp>foo</samp>. -</p> - -<p> -One can learn which directory of <samp>/usr/share/man/</samp> contains a -certain manual page by executing <samp>man -w foo</samp>. -</p> - -<p> -New Debian users should note that the 'man' pages of many general system -commands are not available until they install these packages: -</p> -<ul> -<li> -<p> -<samp>man-db</samp>, which contains the <samp>man</samp> program itself, and -other programs for manipulating the manual pages. -</p> -</li> -</ul> -<ul> -<li> -<p> -<samp>manpages</samp>, which contains the system manual pages. (see <a -href="ch-software.en.html#s-nonenglish">How does Debian support non-English -languages?, Section 4.8</a>). -</p> -</li> -</ul> -</li> -</ul> -<ul> -<li> -<p> -GNU-style `info' pages: User documentation for many commands, particularly GNU -tools, is available not in `man' pages, but in `info' files which can be read -by the GNU tool <samp>info</samp>, by running <samp>M-x info</samp> within GNU -Emacs, or with some other Info page viewer. -</p> - -<p> -Its main advantage over the original `man' pages are that it is a hypertext -system. It does <em>not</em> require the WWW, however; <samp>info</samp> can -be run from a plain text console. It was designed by Richard Stallman and -preceded the WWW. -</p> -</li> -</ul> - -<p> -Note that you may access a lot of documentation on your system by using a WWW -browser, through `dwww', `dhelp' or `doccentral' commands, found in respective -packages. -</p> - -<hr> - -<h2><a name="s-onlineresources"></a>11.2 Are there any on-line resources for discussing Debian?</h2> - -<p> -Yes. In fact, the main method of support Debian provides to our users is by -the way of e-mail. -</p> - -<hr> - -<h3><a name="s11.2.1"></a>11.2.1 Mailing lists</h3> - -<p> -There are a lot of <code><a -href="http://www.debian.org/MailingLists/">Debian-related mailing -lists</a></code>. -</p> - -<p> -On a system with the <code>doc-debian</code> package installed there is a -complete list of mailing lists in -<code>/usr/share/doc/debian/mailing-lists.txt</code>. -</p> - -<p> -Debian mailing lists are named following the pattern -debian-<var>list-subject</var>. Examples are debian-announce, debian-user, -debian-news. To subscribe to any list debian-<var>list-subject</var>, send -mail to debian-<var>list-subject</var>-request@lists.debian.org with the word -"subscribe" in the Subject: header. Be sure to remember to add -<em>-request</em> to the e-mail address when using this method to subscribe or -unsubscribe. Otherwise your e-mail will go to the list itself, which could be -embarrassing or annoying, depending on your point of view. -</p> - -<p> -If you have a forms-capable World Wide Web browser, you can subscribe to -mailing lists using the <code><a -href="http://www.debian.org/MailingLists/subscribe">WWW form</a></code>. You -can also un-subscribe using a <code><a -href="http://www.debian.org/MailingLists/unsubscribe">WWW form</a></code>. -</p> - -<p> -The list manager's e-mail address is <code><a -href="mailto:listmaster@lists.debian.org">listmaster@lists.debian.org</a></code>, -in case you have any trouble. -</p> - -<p> -The mailing lists are public forums. All e-mails sent to the lists are also -copied to the public archive, for anybody (even non-subscribers) to browse or -search. Please make sure you never send any confidential or unlicensed -material to the lists. This includes things like e-mail addresses. Of -particular note is the fact that spammers have been known to abuse e-mail -addresses posted to our mailing lists. See the <code><a -href="http://www.debian.org/MailingLists/index.en.html#disclaimer">Mailing -Lists Privacy policy</a></code> for more information. -</p> - -<p> -Archives of the Debian mailing lists are available via WWW at <code><a -href="http://lists.debian.org/">http://lists.debian.org/</a></code>. -</p> - -<hr> - -<h4><a name="s-mailinglistconduct"></a>11.2.1.1 What is the code of conduct for the mailing lists?</h4> - -<p> -When using the Debian mailing lists, please follow these rules: -</p> -<ul> -<li> -<p> -Do not send spam. See the <code><a -href="http://www.debian.org/MailingLists/#ads">Debian mailing list advertising -policy</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -Do not flame; it is not polite. The people developing Debian are all -volunteers, donating their time, energy and money in an attempt to bring the -Debian project together. -</p> -</li> -</ul> -<ul> -<li> -<p> -Do not use foul language; besides, some people receive the lists via packet -radio, where swearing is illegal. -</p> -</li> -</ul> -<ul> -<li> -<p> -Make sure that you are using the proper list. <em>Never</em> post your -(un)subscription requests to the mailing list itself[<a -href="footnotes.en.html#f6" name="fr6">6</a>] -</p> -</li> -</ul> -<ul> -<li> -<p> -See section <a href="#s-bugreport">How do I report a bug in Debian?, Section -11.5</a> for notes on reporting bugs. -</p> -</li> -</ul> - -<hr> - -<h3><a name="s11.2.2"></a>11.2.2 Maintainers</h3> - -<p> -Users can address questions to individual package maintainers using e-mail. To -reach a maintainer of a package called xyz, send e-mail to -<em>xyz@packages.debian.org</em>. -</p> - -<hr> - -<h3><a name="s11.2.3"></a>11.2.3 Usenet newsgroups</h3> - -<p> -Users should post non-Debian-specific questions to one of the Linux USENET -groups, which are named comp.os.linux.* or linux.*. There are several lists of -Linux Usenet newsgroups and other related resources on the WWW, e.g. on the -<code><a href="http://www.linux.org/docs/usenet.html">Linux Online</a></code> -and <code><a -href="http://www.linuxjournal.com/helpdesk.php">LinuxJournal</a></code> sites. -</p> - -<hr> - -<h2><a name="s-searchtools"></a>11.3 Is there a quick way to search for information on Debian GNU/Linux?</h2> - -<p> -There is a variety of search engines that serve documentation related to -Debian: -</p> -<ul> -<li> -<p> -<code><a href="http://search.debian.org/">Debian WWW search site</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -<code><a href="http://groups.google.com/">Google Groups</a></code>: a search -engine for newsgroups. -</p> - -<p> -For example, to find out what experiences people have had with finding drivers -for Promise controllers under Debian, try searching on the phrase <samp>Promise -Linux driver</samp>. This will show you all the postings that contain these -strings, i.e. those where people discussed these topics. If you add -<samp>Debian</samp> to those search strings, you'll also get the postings -specifically related to Debian. -</p> -</li> -</ul> -<ul> -<li> -<p> -Any of the common web spidering engines, such as <code><a -href="http://www.altavista.com/">AltaVista</a></code> or <code><a -href="http://www.google.com/">Google</a></code>, as long as you use the right -search terms. -</p> - -<p> -For example, searching on the string "cgi-perl" gives a more detailed -explanation of this package than the brief description field in its control -file. -</p> -</li> -</ul> - -<hr> - -<h2><a name="s-buglogs"></a>11.4 Are there logs of known bugs?</h2> - -<p> -Reports on unsolved (and closed) issues are publicly available: Debian -promissed to do so by stating "We will not hide problems" in the -<code><a href="http://www.debian.org/social_contract">Debian Social -Contract</a></code>. -</p> - -<p> -The Debian GNU/Linux distribution has a bug tracking system (BTS) which files -details of bugs reported by users and developers. Each bug is given a number, -and is kept on file until it is marked as having been dealt with. -</p> - -<p> -Copies of this information are available at <code><a -href="http://www.debian.org/Bugs/">http://www.debian.org/Bugs/</a></code>. -</p> - -<p> -A mail server provides access to the bug tracking system database via e-mail. -In order to get the instructions, send an e-mail to request@bugs.debian.org -with "help" in the body. -</p> - -<hr> - -<h2><a name="s-bugreport"></a>11.5 How do I report a bug in Debian?</h2> - -<p> -If you have found a bug in Debian, please read the instructions for reporting a -bug in Debian. These instructions can be obtained in one of several ways: -</p> -<ul> -<li> -<p> -By anonymous FTP. Debian mirror sites contain the instructions in the file -<samp>doc/bug-reporting.txt</samp>. -</p> -</li> -</ul> -<ul> -<li> -<p> -From the WWW. A copy of the instructions is shown at <code><a -href="http://www.debian.org/Bugs/Reporting">http://www.debian.org/Bugs/Reporting</a></code>. -</p> -</li> -</ul> -<ul> -<li> -<p> -On any Debian system with the <code>doc-debian</code> package installed. The -instructions are in the file -<code>/usr/share/doc/debian/bug-reporting.txt</code>. -</p> -</li> -</ul> - -<p> -You can use the package <code>reportbug</code> that will guide you through the -reporting process and mail the message to the proper address, with some extra -details about your system added automatically. It will also show you a list of -bugs already reported to the package you are reporting against in case your bug -has been reported previously, so that you can additional information to the -existing bug report. -</p> - -<p> -If you want to mail the report with an e-mail program, send a message to -<code><a -href="mailto:submit@bugs.debian.org">submit@bugs.debian.org</a></code>. The -message's first line must be similar to -</p> - -<pre> - Package: package-name -</pre> - -<p> -(replace <var>package-name</var> with the name of the package). The next line -should relate the package version number in a similar way: -</p> - -<pre> - Version: version-number -</pre> - -<p> -The version number for any package installed on your system can be obtained -using the command line -</p> - -<pre> - dpkg -s <var>package-name</var> -</pre> - -<p> -This section is referred to as the pseudo-header. The rest of the message -should contain the description of the bug (please make it moderately detailed), -the Debian release you are using, and versions of other relevant packages. The -Debian release number will be displayed by the command -</p> - -<pre> - cat /etc/debian_version -</pre> - -<p> -Expect to get an automatic acknowledgement of your bug report. It will also be -automatically given a bug tracking number, entered into the bug log and -forwarded to the debian-bugs-dist mailing list. -</p> - -<hr> - -<p> -[ <a href="ch-customizing.en.html">previous</a> ] -[ <a href="index.en.html#contents">Contents</a> ] -[ <a href="ch-basic_defs.en.html">1</a> ] -[ <a href="ch-getting.en.html">2</a> ] -[ <a href="ch-compat.en.html">3</a> ] -[ <a href="ch-software.en.html">4</a> ] -[ <a href="ch-ftparchives.en.html">5</a> ] -[ <a href="ch-pkg_basics.en.html">6</a> ] -[ <a href="ch-pkgtools.en.html">7</a> ] -[ <a href="ch-uptodate.en.html">8</a> ] -[ <a href="ch-kernel.en.html">9</a> ] -[ <a href="ch-customizing.en.html">10</a> ] -[ 11 ] -[ <a href="ch-contributing.en.html">12</a> ] -[ <a href="ch-redistrib.en.html">13</a> ] -[ <a href="ch-nexttime.en.html">14</a> ] -[ <a href="ch-faqinfo.en.html">15</a> ] -[ <a href="ch-contributing.en.html">next</a> ] -</p> - -<hr> - -<p> -The Debian GNU/Linux FAQ -</p> - -<address> -version 3.1.3, 25 April 2006<br> -<br> -Authors are listed at <a href="ch-faqinfo.en.html#s-authors">Debian FAQ Authors</a><br> -<br> -</address> -<hr> - -</body> - -</html> - |